Privacy
Policy.

1. Who we are and scope

KnotReels is a short-form entertainment service provided by Nanjing Yaoling Internet Technology Co. LTD (“KnotReels”, “we”, “us” or “our”). This Policy applies to the KnotReels application, this website, our video player, customer support and other digital services that link to it (collectively, the “Services”).

For personal data collected through the Services, we are responsible for deciding why and how that data is processed unless a separate notice identifies another controller.

2. Personal data we may collect

Not every category below is collected from every user. The information we process depends on the features you use.

Information you provide

• Account data: email address, username, profile preferences and authentication records when account features are available.
• Support and correspondence: your name, email address and the contents of messages, feedback, reports or privacy requests.
• Content and submissions: comments, ratings, feedback or other material you choose to submit through available features.

Information collected automatically

• Device and network data: IP address, browser, operating system, device model, language, time zone, app version, general region and device or app identifiers where permitted.
• Viewing and activity data: titles viewed, episode progress, searches, favorites, recommendations opened, interactions, session time and referral information.
• Diagnostics and security: crash reports, performance logs, error records and signals used to detect fraud, abuse or unauthorized access.

Information from third parties

We may receive limited information from app stores, hosting and distribution platforms, analytics providers, content partners and sign-in providers where these integrations are used. Their processing is also governed by their own privacy notices.

3. How we use personal data

We may use personal data to:

• provide streaming, account, viewing-history and customer-support features;
• remember episode progress, settings and favorites;
• recommend, rank and help users discover relevant stories;
• measure performance, troubleshoot errors and improve accessibility, localization, design and content operations;
• protect the Services and detect abuse, fraud, security incidents and violations of our Terms of Use;
• send service communications and, where permitted, marketing communications that you can opt out of;
• comply with legal obligations and respond to lawful requests; and
• evaluate or complete a financing, reorganization, merger, acquisition or transfer of business assets.

4. Legal grounds for processing

Depending on the Service and your location, we process personal data with your consent, to perform a contract or take steps at your request, to comply with law, or for legitimate interests that are not overridden by your rights. These interests include operating and improving a global entertainment service, securing our systems, understanding audience engagement and managing communications. You may withdraw consent at any time, without affecting processing already carried out lawfully.

5. Cookies, SDKs and similar technologies

Our website and application may use essential cookies, local storage, mobile software development kits and similar technologies to deliver media, maintain security, remember settings and measure aggregate performance. Where applicable law requires consent for non-essential technologies or device access, we will request it before use.

We do not currently sell personal data. If our advertising or data-sharing practices change, we will update this Policy and provide any controls required by law.

6. AI-enabled features and content

KnotReels may use artificial-intelligence tools in responsible creative workflows, including concept visualization, localization, production support and content discovery. AI-assisted entertainment may be fictional, stylized or imperfect. We do not use private support messages or contact enquiries to train public generative-AI models.

If a future feature allows you to submit prompts, images, audio or other material to an AI system, we will provide additional notice where needed. Do not submit sensitive data or material you are not authorized to use. We do not use automated processing to make legal or similarly significant decisions about users through the current Services.

7. When we disclose personal data

We may disclose relevant data to:

• hosting, content-delivery, security, communications, analytics, localization and technical service providers;
• app stores, distribution platforms and content partners where necessary to deliver a feature or title;
• professional advisers, auditors, insurers and transaction counterparties subject to appropriate safeguards;
• courts, regulators, law-enforcement bodies or other parties when disclosure is legally required or reasonably necessary to protect rights, safety and security; and
• another party at your direction or with your consent.

8. International transfers

Our users and service providers may be located around the world. Personal data may therefore be processed outside your country of residence. Where required, we use contracts, assessments and other safeguards designed to provide a comparable standard of protection under applicable law.

9. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, taking account of legal, accounting, dispute-resolution and security requirements. As a general guide, routine support enquiries may be retained for up to 24 months after closure, security and diagnostic logs for up to 12 months, and legally required business records for the applicable statutory period, which may be up to seven years. We may retain de-identified or aggregated information that no longer identifies an individual.

10. Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the data, including access controls, service-provider review, secure transmission where supported and security monitoring. No internet service is completely secure, and we cannot guarantee absolute security. If a notifiable data breach occurs, we will assess it and provide notifications as required by applicable law.

11. Your rights and choices

Depending on your location and subject to legal exceptions, you may request access to or correction of personal data, withdraw consent, object to or restrict processing, request deletion or portability, and complain to a data-protection authority. Singapore residents may request access and correction under the Personal Data Protection Act 2012. Residents of the EEA, United Kingdom or Switzerland may also have rights to erasure, restriction, portability and objection. California residents may have rights to know, delete and correct personal information, to opt out of sale or sharing, to limit certain uses of sensitive personal information, and to non-discrimination.

To exercise a right, email us with the subject “Privacy Request” and describe your request and country or state of residence. We may request information reasonably necessary to verify identity and authority.

12. Children and younger users

The Services are intended for a general audience aged 16 and over and are not directed to children under 13. Users under the age of legal majority where they live should use the Services only with a parent’s or guardian’s permission. We do not knowingly collect personal data from a child in breach of applicable law. A parent or guardian may contact us to request review and deletion.

13. Third-party services and links

The Services may link to or interoperate with app stores, social platforms, licensors or other third-party services. We do not control their independent privacy practices. Review the applicable third-party privacy notice before providing information to them.

14. Changes to this Policy

We may update this Policy to reflect changes in the Services, technology, law or business practices. We will publish the updated version and revise the date above. If a change materially affects your rights, we will provide additional notice or obtain consent where required.

15. Contact us

For privacy questions, data-protection requests or support, contact:

Please do not send passwords, full payment-card details or government identifiers by email.